Refund Policy
The Wellefex Sleep Guarantee
We built Body Calm to be judged over real nights, not one restless evening. Give it 30 consistent nights. If your nights are not going the way you hoped, we want to hear from you, and we will personally make it right.
How it works
- Give it a fair run. Use your product as directed for 30 nights. Consistency is how these formulas do their best work.
- Reach out within 45 days of delivery. Email cc@wellefex.com with your order number and a few words about your experience.
- We make it right, together. A real person on our team will work with you one on one to find the right resolution for your situation. Depending on what happened, that may include personalized usage guidance, a replacement, an exchange, store credit, or a refund where appropriate.
Sleep is personal, so our resolutions are too. You will never be routed through a bot or a form maze; you will talk to a person whose job is to leave you feeling taken care of.
The details
- The Sleep Guarantee applies to your first order of each product, purchased at wellefex.com. Purchases made elsewhere follow that retailer's policy.
- No need to ship anything back unless we specifically ask.
- Approved refunds are issued to the original payment method within 5 to 10 business days.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with a photo and your order number. We will replace it promptly at no cost to you.
Subscriptions
Subscribe & Save orders can be skipped, paused, or canceled anytime from your account, or by emailing us. Changes apply to any order that has not yet been billed. Every subscription shipment is covered by the same care described above.
Questions? cc@wellefex.com — a real person reads every message.