Refund policy
The 60-Night Sleep On It Guarantee™
Pour it. Sleep on it. If it's not for you, tell us and we'll take care of it.
How it works
- Give it a real run. Use your product as directed for 30 nights. That's how it's meant to be used; consistency is how these formulas do their best work.
- Reach out within 60 nights of delivery. Email cc@wellefex.com with your order number and a few words about your experience.
- We take care of it, together. A real person on our team will work with you one on one to find the right resolution for your situation. Depending on what happened, that may include personalized usage guidance, a replacement, an exchange, store credit, or a refund where appropriate.
Sleep is personal, so our resolutions are too. You will never be routed through a bot or a form maze; you will talk to a person whose job is to leave you feeling taken care of.
The terms
- The guarantee applies to your first tub of each product, with one guarantee claim per household.
- It covers orders placed at wellefex.com. Purchases made elsewhere follow that retailer's policy.
- No need to ship anything back unless we specifically ask.
- Approved refunds are issued to the original payment method within 5 to 10 business days.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with a photo and your order number. We will replace it promptly at no cost to you.
Subscriptions
Subscribe & Save orders can be skipped, paused, or canceled anytime from your account, or by emailing us. Changes apply to any order that has not yet been billed. Every subscription shipment is covered by the same care described above.
Questions? cc@wellefex.com — a real person reads every message.